Security News

ADT Virtual Assistance Program introduced for ADT residential security and smart home customers

ADT introduced ADT Virtual Assistance, a new programme for residential customers providing greater flexibility for appointment scheduling and faster resolutions for many service needs.
ADT Virtual Assistance is designed for customers who prefer to replace or add smart home security devices to their existing ADT systems or troubleshoot device issues themselves with remote video guidance provided by ADT technical specialists.
ADT Virtual Assistance appointments are conducted utilising the customer’s smartphone, allowing trained ADT specialists to hold a two-way video conversation with customers to guide them through more common tasks without having to schedule an in-home visit.
Authority comment
“ADT Virtual Assistance accommodates the customer’s schedule, providing greater convenience and flexibility for many service tasks,” said Don Young, ADT executive vice president and chief operating officer.
“During our ADT Virtual Assis…